Customer Service Rep| Surgery ENT| Full Time| Days

UF Health

  • Jacksonville, Florida
  • 3 days ago
  • Full-time

Highlights

Overview: Performs clerical functions required to service the needs of the patient, providers and organization. Third party payors and computer experience for inputting data and reviewing patient demographic material.

Numbers & Facts

LocationJacksonville, Florida
Job TypeFull-time

Description

Overview: Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities:

Prepares and maintains all clerical aspects of the medical
records through established guidelines.


Perform accurate registration interview with direct data entry to facilitate full registration for 
all new patient appointments and up to date information on all established patients across multiple 
provider specialties as assigned.


Maintains patient scheduling functions, and sets patient appointments through established 
guidelines.


Receives and directs messages, (electronic, in person and telephone calls) to the appropriate 
personnel. Makes contacts to other departments, physicians, patients and other outside 
organizations as necessary for the departmental/practice operations.


Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the 
electronic medical record.


Performs cashiering functions as it relates to co-payments or other patient payments/collections. 
May perform routine clerical duties for the department.


Provides excellent customer service for patients/families/representatives and other members of the 
treatment team.


Participates as an active care team member in the coordination of patient care.

 

Qualifications:

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

 

Education

High School Diploma/ GED required at time of hire

 

Additional Duties

Additional duties as assigned may vary.

 

UFJPI is an Equal Opportunity Employer and Drugfree Workplace 

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