Customer Service Manager - ENT

Job#: 3053886

Job Description:

Order Manager

Overview

We are seeking a motivated and customer-focused Order Manager to oversee distributor and customer orders from initial entry through final delivery. This role serves as the primary point of contact throughout the order lifecycle, ensuring exceptional customer service, effective cross-functional coordination, and timely order fulfillment.

Compensation

• Pay Rate: $19.00 - $21.00 per hour
• Schedule: Monday through Friday, 8:00 AM - 5:00 PM
• Work Environment: 100% onsite
• Contract Duration: Potential for extension based on business needs

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding order status, modifications, delivery timelines, and issue resolution.
• Manage orders from receipt through shipment, ensuring accuracy and on-time execution.
• Partner closely with production, planning, scheduling, supply chain, logistics, and distribution teams to facilitate successful order fulfillment.
• Act as the voice of the customer by coordinating communications and resolving escalated issues.
• Build and maintain strong relationships with customers and internal stakeholders.
• Monitor customer service performance metrics and recommend process improvements.
• Analyze service trends and identify opportunities to enhance efficiency and customer satisfaction.
• Document, track, and resolve customer concerns while ensuring appropriate follow-up.
• Support special projects and continuous improvement initiatives related to customer service and order management.

Required Qualifications

• High school diploma or GED.
• 3+ years of experience in customer service, order management, customer support, or a related field.
• Strong communication and relationship-building skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications

• Bachelors degree in Business, Supply Chain, Operations, or a related field.
• Experience supporting manufacturing, industrial, construction, HVAC, or distribution environments.
• Experience with ERP, CRM, or order management systems such as SAP or Salesforce.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Demonstrated sense of urgency, accountability, and customer-focused mindset.
• Experience coordinating scheduling, inventory, warehousing, or logistics operations.
• Interest in long-term career growth and relocation opportunities.

Additional Information

• Standard daytime schedule (Monday-Friday, 8:00 AM-5:00 PM).
• Fully onsite position.
• Opportunity for assignment extension based on business needs.
• Collaborative environment with exposure to customer service, operations, supply chain, and manufacturing functions.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Charlotte, NC, US

Job Type:

Date Posted:

September 29, 2026

Pay Range:

$19 - $21 per hour

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