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Client Services Jobs

Customer Service Manager

Carlie C's IGA

  • Durham, North Carolina
  • 30+ days ago

    Highlights

    Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C’s IGA realizes that providing prompt and friendly customer service is priority #1.

    Numbers & Facts

    LocationDurham, North Carolina
    Websitehttp://carliecs.com/careers/

    Description

    Customer Service Manager
     
     
    Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment.  A Customer Service Manager at Carlie C’s IGA realizes that providing prompt and friendly customer service is priority #1.  Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
     
     
    Responsibilities
    • Follow Carlie C’s procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
    • Maintain correct cash flow. 
    • Service customer's need(s) with a smile.
    • Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
    • Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
    • Keep front end of the store clean and professional in regards to counters, registers, and floors.
    • Train and maintain the Uniform Policy among all subordinates.
    • Train baggers to properly bag groceries according to Carlie C's bagging policies.
    • Open/Close store as Manager on Duty when required.
    • Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager. 
     
     
    Qualifications
    • Prior experience for this position is preferred.
    • Maintaining a neat, clean, and professional appearance is a must. 
    • Respond professionally under pressure to both employees and customers. 

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