Community Relations, Customer Experience, Customer Support/Service, Email Management/Administration, Multitasking, Order Picking/Packing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Product Development, Project/Program Coordination, Project/Program Management, Public/Media/Press/Analyst Relations, Resolve Customer Issues, Shipping/Receiving, Time Management, Trade Shows
Customer service lead, brand ambassador, and project coordinator for Barkman Honey brands.
JOB RESPONSIBILITIES:
- You lead the daily activities of customer service, managing web, email and phone consumer inquiries, across all Barkman brands with poise, accuracy and immediacy
- You regularly monitor and respond to product feedback across multiple portals
- You address all feedback in a timely manner, resolving customer and product issues
- You lead the planning and execution of Beesponsible and Bee Harmony trade shows and other public relations/community events
- You effectively assist team members with product development and labeling assignments
- You regularly participate in fulfillment prepping, packaging and shipping orders as needed
- You easily manage projects across all brands and help coordinate larger initiatives
Requirements
TOOLKIT/SKILLS REQUIRED:
- You have a customer service mindset and voice; you are well-written and spoken, delivering a friendly, approachable and knowledgeable experience to customers
- You are a superb organizer, master of details and project manager
- You are extremely critical of your communications and work output
- You are a great multitasker and can jump from task to task or project to project without letting anything fall through the cracks.
- You are confident in your approach and efficiently manage your projects - you drive the team to completion.B
Barkman Honey
Barkman Honey, a leading provider of high quality, traceable honey since 1960 is headquartered in Hillsboro, Kansas and employs over 100 team members. Our company is our hive. It’s an environment that fosters respect, collaboration, camaraderie, values and community service. Through our company core values and vision, we can make a difference in the lives of our team and make the world a better place for everyone.
Barkman Honey proudly shares our flagship honey brands, Busy Bee and Naked Wild Honey, in addition to private brands with retail and foodservice customers across the United States. With a purpose of perpetuating the honeybee, we're on a mission to safeguard and sustain honeybees for the livelihood of beekind and humankind through bee health initiatives, bee habitat preservation programs, beekeeper recruitment programs and consumer education.
100 to 499 employees
Consumer Packaged Goods Manufacturing
http://www.barkmanhoney.com/