Round One Entertainment logo

Customer Service Associate

Round One Entertainment

  • Ventura, California
  • 13 days ago
  • $19–$20

Highlights

Whether you're helping guests at the game counter, setting up bowling lanes, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences. Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.

Numbers & Facts

LocationVentura, California
IndustryEntertainment Venues and Theaters
Salary$19–$20
Company Size20 to 49 employees
Websitehttp://www.round1usa.com/

Description

Round One Entertainment is hiring for our new location at Pacific View Mall in Ventura, CA (opening early October).

Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:
  • Amusement (Arcade).
  • Bowling.
  • Cleaning.
  • Mechanic.

Whether you're helping guests at the game counter, setting up bowling lanes, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to).
Amusement:
  • Operate POS registers for game card sales and prize redemptions.
  • Maintain arcade and redemption inventory.
  • Keep the game floor clean, stocked, and welcoming.
  • Perform open and close procedures and assist guests as needed.

Bowling:
  • Assign lanes, lend equipment, and support in-store bowling promotions.
  • Clean and reset bowling and activity areas.
  • Assist with basic maintenance and customer instruction.
  • Process sales, handle reservations, and support parties and events.

Cleaning:
  • Keep the entire store clean including restrooms, furniture, and arcade areas.
  • Use cleaning equipment properly and safely.
  • Launder cleaning rags, wash windows, and follow MSDS protocols.
  • Assist the Facilities team with cleaning needs.

Facilities Mechanic:
  • Maintain and repair bowling, arcade, and Spo-Cha equipment.
  • Complete preventive maintenance as scheduled.
  • Keep workshop areas organized and clean.
  • May assist with installations or support other store locations when needed.

Position Details:
  • Part-time (20–25 hours per week).
  • $19-20 per hour.
  • Store hours: 10:00 AM – 2:00 AM, including weekends and holidays.

Benefits:
  • 1 hour arcade play per week (non-prize).
  • 90 minutes of bowling per week (shoes included).
  • 1 hour of karaoke or billiards per week.

Work Environment:
Fast-paced bowling and arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:
  • Standing and walking for extended periods.
  • Bending, reaching, and continuous movement.
  • Lifting up to 100 lbs with assistance.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.

About Company

Round1 is an multi entertainment activity complex company holding 5 stores in California, 1in Washington, 1 in Texas, 1 in Massachusetts and 1 in Illinois. (as of April, 2016).

Our typical store is around 50,000 square foot age as anchor tenants in shopping malls. In it, we offer bowling, arcade games, billiards, darts, ping pong, food and drinks, a variation that is not matched by other competitors in the industry.

Round1 originated back in 1980 and with the support from the fans and customers have successfully grown into a 113 store accounting for $890 million in sales. The stores combined bring in over 25 million customers annually. We cater to wide range of customers from family, groups of kids and adults providing an extraordinary fun and unforgettable experience. First oversea expansion was targeted to the United States as the company opened up the 1st store abroad in City of Industry, California back in August of 2010. From there the company has continued to add and now has 9 and counting. 2016 has at least 3 stores scheduled to open in Grapevine TX, Concord CA and Exton PA.

We are currently recruiting staff members and managers to join the company and help with the growth and the development. They will specifically be roles in opening up new locations and operating them. Employment of staff and managers operating existing stores are available as well. All employees with significant performances and outputs will be considered for internal advancement to GM. Beyond GM is a District Manager role. Depending on the skills and the expertise, advancing to a specific HQ position is possible as well.

Our motto is to have individuals develop and grow as the company grows and expands.

We are waiting for your application from all of you who would like to join our quest to become the number 1 entertainment center in the country.

Similar Jobs

See more jobs