| Location | Durham, NC |
Responsibilities: of the Customer Service Associate: Respond to inquiries from external clients regarding company products, services, and policies. Investigate and resolve customer issues while maintaining a high level of professionalism and customer satisfaction. Accurately document customer interactions and maintain detailed records within company systems. Collaborate with internal teams to ensure customer questions and concerns are addressed efficiently. Qualifications: of the Customer Service Associate: Bachelor's degree required. Strong written and verbal communication skills with the ability to interact professionally with clients. Excellent attention to detail and strong organizational skills. Customer service mindset with a desire to learn and grow; entry-level candidates are encouraged to apply.