Administrative Skills, Analysis Skills, Background Investigation, Computer Skills, Customer Satisfaction, Customer Support/Service, Depth Perception, Electronic Data Interchange (EDI), Lift/Move 25 Pounds, Logistics, Operational Support, Order Processing, Physical Demands, Problem Solving Skills, Purchase Orders, Quality Management, Systems Maintenance, Willing to Travel
LOCATION
Greensboro, NC
POSTED
1 day ago
**Position Summary: **This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations ofthe Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction. **Schedule:** Onsite, Monday-Friday, 7:00AM-4:00PM or 7:30AM-4:30PM**Major Responsibilities: **- Schedule and coordinate load times with planners and ensure alignment with available equipment.- Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.- Obtain and update necessary details related to purchase orders and trailers in the system.- Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.- Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.- Other projects and tasks as assigned.**Qualifications: **- At least 1 years customer service experience required - HS Diploma / GED required- Independent problem solving skills required - Intermediate computer skills - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.**Physical Requirements: **- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. _Penske is an Equal Opportunity Employer. _**About Epes Transport**Epes Transport, a Penske Logistics company, delivers dependable truckload transportation services with a strong presence in the Southeast, Mid-Atlantic, Northeast, and Midwest. We offer: Dedicated Truckload Capacity, Drayage Services, Shuttle Operations, General Truckload Services, and Yard Switching Operations. With terminals in NC, VA, GA, TN, and TX, and 24/7 satellite shipment tracking, we provide reliable coverage and visibility across major U.S. markets. visit epestransport.com to learn more.Job Category: AdministrativeJob Family: Customer ExperienceAddress: 3400 Edgefield CourtPrimary Location: US-NC-GreensboroEmployer: EPES Transport System, LLCReq ID: 2606143
About the Company
P
Penske Logistics
Penske Truck Leasing
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading global transportation services provider, Penske Truck Leasing operates more than 440,000 vehicles and serves customers from more than 1,300 locations in North America, South America, Europe, Australia and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.pensketruckleasing.com to learn more.
About Us
Penske is great place to launch or continue your career. We are a dynamic growth company with a 50-plus year history of success that is built upon a foundation of taking great care of our customers, a dedication to excellence in all we do every day and tapping innovative ideas from our associates to drive success for our customers and our own businesses.
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Penske offers a wide variety of transportation products and services ranging from full-service truck leasing and fleet maintenance, truck rental, used truck sales, and global supply chain and logistics solutions. Visit www.gopenske.com for more details.
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