Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Marketing, Multitasking, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Quality Management, Team Player
LOCATION
Charlotte, North Carolina
POSTED
3 days ago
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Job Summary
We are seeking a reliable and customer-focused Customer Service Assistant to support daily service operations and ensure a positive experience for every customer. This role is ideal for individuals who enjoy helping others, solving problems, and working in a team-oriented environment.
Responsibilities
Assist customers with questions, requests, and general service needs.
Provide clear and accurate information about products and services.
Support customers by addressing routine concerns in a professional manner.
Help ensure a positive and welcoming customer experience.
Collaborate with team members to improve service quality and efficiency.
Follow company policies, procedures, and service standards.
Support daily operational tasks related to customer service.
Build positive relationships through friendly and professional communication.
Participate in training and ongoing development programs.
Qualifications
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Positive attitude and customer-focused mindset.
Excellent problem-solving and organizational abilities.
Ability to work in a fast-paced, team-oriented environment.