Customer Service Assistant

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Position Summary

We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help ensure individuals receive accurate information and attentive service. The ideal candidate enjoys working with people, solving routine problems, and contributing to a positive team environment.

Responsibilities

• Welcome customers and respond to general questions about services, promotions, and company offerings.
• Provide clear information and assist customers in understanding available options.
• Listen to customer concerns and help identify appropriate solutions.
• Refer complex requests to the appropriate team member when necessary.
• Maintain accurate records of customer interactions and follow-up activities.
• Support customer service initiatives and help improve the overall customer experience.
• Collaborate with colleagues to maintain consistent service standards.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Good listening, problem-solving, and organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn company procedures and participate in training.
• Previous customer service experience is an asset but not required.

Benefits

• Training and ongoing skill development.
• Supportive and collaborative team environment.
• Opportunities to strengthen communication and problem-solving skills.
• Potential for professional development and career growth.