Customer Service Assistant 1 - Intermittent (Multiple Positions)

What You Will Do at ODM:

• This position is currently remote (work from home) but may be subject to change to regular, in-office work*

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 - Intermittent (Multiple)

Job Overview:

The Customer Service Assistant duties include but are not limited to:

• Process provider enrollment and revalidation applications according to productivity standards.

• Monitor and track application statuses to ensure timely follow‑up and completion.

• Provide support to internal and external stakeholders

• Verify provider documentation for accuracy and completeness before processing.

• Update provider records in the enrollment system as needed.

• Maintain compliance with state and federal requirements and internal policies.

• Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.

• Participate in required meetings and assist with miscellaneous tasks as needed.

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service