Customer Service and Order Entry Specialist

Are you looking for a GROWING organization with room for advancement? Are you looking for an organization that is STABLE, offers flexible working options, and competitive pay and benefits? If you answered "Yes", IDEAL Fastener Corporation is the job for you!

At IDEAL Fastener Corporation, we strive to find exceptional talent to deliver the highest quality of services to our clients. The job of the Customer Service and Order Entry Specialist is to develop relationships with customers and manage client portfolios to deliver effective solutions and solve customer issues. The Customer Service and Order Entry Specialist is involved in acting as the middle person between the company and the customer.

Must have experience working with ERP and Order Entry Experience. Must be able to work in a fast paced environment. We are looking for forward thinkers and action oriented members to join our team!

Duties and Responsibilities:

• Build and develop trusted relationships with customers to ensure continued partnerships.
• Ensure all orders are entered timely and accurately while providing updates to customers.
• Manage customer orders while interacting with other departments to ensure accuracy and on-time delivery.
• Maintain quality service by monitoring standards and advising leaders of potential problems.
• Utilize Excel spreadsheets and prepare reports by collecting and analyzing information.

• High School Diploma, G.E.D, or equivalent (Required).
• Prior customer service experience in a office environment is required.
• Prior experience working in an ERP system is required.
• Must possess excellent verbal and written communication abilities.
• Must possess exceptional data entry skills and strong attention to detail.
• Must possess intermediate to advanced computer literacy skills with capabilities with Pivot tables, Outlook, MS Office and other related business tools.