Customer Service and Data Entry Associate

Customer Service & Data Entry Associate

Location: Bronx, NY

Employment Type: Full-Time, Hourly (Non-Exempt)

Pay Range: $22.00-$25.00 per hour (DOE)

About Gear Wash

Gear Wash, a Fire-Dex company, provides essential cleaning, inspection, repair, and rental services for protective gear used by firefighters, EMTs, and other public safety professionals. Our work directly supports those who serve and protect our communities.

Position Summary

The Customer Service & Data Entry Associate supports office operations at our Bronx, New York facility. This role is responsible for providing professional customer service while ensuring accurate and timely invoice processing and work order administration. The position works closely with Operations, Drivers, and Finance to support efficient gear tracking, billing, and customer communication.

Key Responsibilities

• Respond to incoming phone calls, emails, and messages from customers in a timely and professional manner
• Process invoices accurately and on schedule, including meeting month-end billing deadlines
• Review, verify, and close work orders prior to invoicing, resolving discrepancies as needed
• Coordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveries
• Maintain communication with customers regarding service updates and billing questions
• Follow up on outstanding invoices and document collection activity in coordination with Finance
• Prepare and distribute required reports, including participation, BER, and condemned gear reports
• Maintain accurate records and support daily and monthly financial reporting
• Assist with employee onboarding activities as assigned
• Participate in training, continuous improvement initiatives, and other duties as needed

Qualifications

• Minimum of 2 years of experience in customer service and administrative support; billing or invoicing experience strongly preferred
• Strong attention to detail with the ability to maintain accurate records
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience with invoicing, accounting, or accounts receivable systems preferred
• Strong verbal and written communication skills
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Ability to work independently as well as collaboratively with cross-functional teams
• Preferably bilingual (English/Spanish)

Benefits Include:

• Competitive salary
• Profit sharing bonuses based upon company success
• Health, dental, and vision insurance for you and your family
• Paid time off and parental leave
• 401(k) with employer matching
• Life insurance and short-term disability insurance
• EAP (employee assistance program) for entire household
• Local entertainment and event discounts
• Fulfillment about your work and this industry because it is impactful

More About Us:

• Mission: To serve those who serve
• Our values include fun, integrity, respect, and excellence = FIRE!
• Over 40+ years of business
• Multi award-winning business and culture awards
• Pay Rate: $22-25
• Schedule: Monday through Friday 7:00am-3:30pm

Work Environment & Physical Requirements

This position is primarily office-based within an industrial service environment. Employees may occasionally walk through production areas and must be able to sit or stand for extended periods. Occasional lifting of items up to 25 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity

Gear Wash is an equal opportunity employer to all, regardless of age (40 and over), ancestry, color, disability (physical and mental, including HIV and AIDS), genetic information, gender identity and expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or any other basis protected by law. We are committed to a diverse and inclusive workforce and actively seek to ensure that our hiring and employment practices reflect this commitment.

Interview Process & Consent

Fire‑Dex may use AI‑assisted tools to record and transcribe interviews for evaluation purposes, with candidate notice and consent. These tools support, but do not replace, human decision‑making. Interview data is handled in accordance with applicable privacy laws, including CCPA and GDPR.