Call Center/Customer Service
Customer Relations Specialist Wichita, KS Posted: 5/5/2026
Job Description
Job ID#:
217653
Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Shift:
1
Customer Relations Specialist
Job ID: 217653
Location: Wichita, KS
Schedule: 7:30 AM-3:30 PM or 8:00 AM-4:00 PM
Job Summary
PDS Defense, Inc. is seeking an experienced Customer Relations Specialist to support critical aftermarket operations for the flying fleet. This role serves as a key liaison between customers, internal teams, and client, ensuring timely and accurate support for spares, AOG requirements, and customer quoting activities. The ideal candidate is detail-oriented, customer-focused, and experienced in aerospace or complex manufacturing environments.
Key Responsibilities
Ensure the highest quality customer experience during visits, product demonstrations, evaluations, deliveries, and special events
Serve as an aftermarket Customer Service Representative supporting quoting activities using client tools
Determine production status and availability of replacement parts
Coordinate with Manufacturing Engineers on spare configurations and make/buy decisions
Administer and manage customer quotes from initiation through delivery
Support AOG (Aircraft on Ground) and spares requirements
Liaise directly with client on customer requests
Coordinate agendas and logistics for trade shows, air shows, exhibits, product evaluations, and special events
Manage budgets and distribution of promotional materials
Support senior management and executive customer engagements
Ensure adherence to schedules, budgets, customer commitments, and ethics regulations
Act as liaison between customers and company executive leadership
Required Skills & Qualifications
Minimum 5 years of customer service experience
Strong attention to detail and organizational skills
Experience working with quoting systems
Ability to manage multiple priorities in a fast-paced environment
Strong communication and customer-facing skills
Aerospace industry experience OR a relevant degree combined with customer service experience
Preferred Qualifications
Aftermarket or spares support experience
AOG support experience
Familiarity with aerospace manufacturing and fleet support operations
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Job Requirements
Minimum Security Clearance:
No Clearance
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled