Customer Operations Associate

Job description

About the Role

As a Customer Operations Associate, you'll be the connective tissue between our

clients, project teams, and leadership. Your work helps ensure that nothing slips through

the cracks emails get answered, reports get delivered, calendars stay aligned, and

clients feel supported every step of the way.

This is a fully remote role, ideal for someone who thrives in a structured but flexible

work environment, communicates clearly, and loves creating smooth, thoughtful

experiences for customers and colleagues alike.

What You'll Do

Managing and responding to client emails keeping tone professional, warm, and

clear

Helping schedule and coordinate meetings between clients and engineering

teams

Assisting with project logistics sending files, managing shared folders, and

following up on document deadlines

Creating and sending polished client-facing documents, status updates, and

delivery confirmations

Tracking ongoing project milestones and flagging anything that looks off (well

train you on how)

Using tools like Notion, Slack, Google Workspace, and ClickUp (or similar) to

keep information flowing

Maintaining internal documentation so everyone stays on the same page

Being a reliable and friendly point of contact who helps our clients feel taken care

of

You're a Great Fit If You...

Are a strong communicator who writes clearly and professionally

Love bringing structure to fast-moving environments

Are comfortable working remotely and independently

Pick up digital tools quickly and enjoy staying organized

Have great attention to detail typos, time zones, and inconsistent files bug you

Enjoy supporting engineers, scientists, or technical teams even if youre not one

yourself

Are proactive, helpful, and naturally take initiative when something seems off

Preferred Experience

13 years in operations, admin support, project coordination, or customer-facing

roles

Experience supporting technical or engineering teams is a plus (but not required)

Familiarity with tools like ClickUp, Notion, Slack, or Google Workspace

Experience in a remote work environment

Comfortable with light proofreading and formatting of reports or emails

Salary & Benefits

Competitive salary based on experience

Annual performance-based bonus

401(k) with employer contribution

Health, dental, and vision insurance

Life and disability insurance

15 days of PTO + 8 paid holidays

Flexible working hours

Fully remote team culture

Room to grow into project management, client success, or operations leadership

Why You'll Love Working Here

Were small enough that your voice matters, but strong enough to work on

national-level projects

You'll work with thoughtful, smart, and down-to-earth engineers

Our clients trust us and that trust extends to how we treat our team

You'll have real flexibility and ownership in your day-to-day work

About Heritage Civil Works

At Heritage Civil Works, we help industries like aerospace, power generation, pollution

control, and biotech tackle real-world engineering challenges through advanced

modeling, structural design, testing, and data-driven insights. Were not a typical civil

firm were a forward-thinking, remote-first company where precision meets purpose.

We partner with engineers, researchers, and project managers to deliver technical

excellence and we need someone just as detail-oriented and mission-driven on the

customer operations side.

Equal Opportunity Employer

Nexa Ride Express is an equal opportunity employer. We celebrate diversity and are

committed to creating an inclusive environment for all employees. Individuals with

criminal records are also encouraged to apply.

Job Type:

Full-time

Pay: $20 - $27 hourly

Schedule:

Flexible 8-hour shift | Monday to Friday

Location:

Remote

#LI-Remote

Job Type: Full-time

Pay: $20.01 - $27.00 per hour

Expected hours: 40 45 per week

Benefits:

Health insurance

Shift:

Evening shift

Morning shift

Work Location: Remote