Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp

We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us. Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred.

Benefits:

• Paid time off

About the Role


We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.


This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities. 


Key Responsibilities

• Contact customers via WhatsApp and phone calls to request purchase invoices for shipments 
• Use tracking numbers to identify shipments and explain documentation requirements clearly 
• Send and receive invoices and receipts through WhatsApp 
• Follow up consistently and professionally until all required documentation is received 
• Maintain accurate notes on communication attempts and document status 
• Coordinate with internal shipping and operations teams to ensure timely processing 
• Provide clear, courteous, and professional customer communication at all times 

What This Role Is Not

• No sales or selling 
• No cold calling for products or services 
• No revenue quotas or commissions 

Ideal Candidate Profile

• Comfortable spending most of the workday communicating via WhatsApp and phone 
• Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred 
• Strong written communication skills for WhatsApp messaging 
• Confident, polite, and persistent in customer follow-ups 
• Organized and detail-oriented 
• Able to manage repetitive outreach tasks efficiently 
• Basic computer skills (email, CRM/tracking systems, document handling) 
• Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required 

Why Join Us

• Stable, non-sales communication role 
• Clear daily responsibilities and expectations 
• Work with customers across multiple Caribbean countries 
• Structured processes and training provided 
• Supportive team environment 

Compensation & Benefits

• Competitive pay based on experience 
• [Paid holidays and  PTO] 

How to Apply


Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.