Customer Fulfillment & Inventory Manager - UniFirst

At UniFirst, we Always Deliver-for our customers and our people. The Customer Fulfillment & Inventory Manager reports to the Division Director of Operations and leads stockroom (distribution center satellites) and fulfillment operations to ensure accurate, timely, and cost-effective delivery of both garment and non-garment products. This role is critical to service excellence, inventory optimization, and customer satisfaction, while also ensuring alignment, efficiency, and consistent standards across all locations.

As part of the plant leadership team, this leader will partner closely with Production, Service, and Supply Chain teams using our ERP system to improve inventory accuracy, manage products, and ensure consistent fulfillment across the organization.

What Your Role Entails:

• Inventory Accuracy & Fulfillment

• Improve garment and non-garment inventory accuracy, leveraging the ERP system to track, manage, and optimize usage.

• Partner with Supply Chain to align inventory levels with business needs and ensure efficient product flow.

• Lead fulfillment operations to meet customer needs with speed, accuracy, and service quality.

• Stockroom Operations

• Oversee all stockroom activities including receiving, grading, order assembly, emblem processing, and merchandise handling.

• Ensure compliance with quality, safety, and regulatory standards while maintaining smooth product flow.

• Manage returns and reissues with cost control and efficiency.

• Leadership & Development

• Lead, coach, and develop stockroom associates, fostering accountability, teamwork, and continuous improvement.

• Cross-train team members to maximize flexibility and ensure operational resilience.

• Build a high-performance culture where employees feel valued, respected, and engaged.

• Process Improvement

• Analyze inventory and fulfillment data to inform decision-making and identify improvement opportunities.

• Collaborate with plant leadership on initiatives that strengthen operations and customer service.

Core Competencies:

• Customer Focus - Keeps customers at the center of operational decisions and priorities.
• Operational Excellence - Ensures accuracy, efficiency, and compliance across all inventory and fulfillment processes.
• Analytical & Systems Thinking - Uses ERP tools and data insights to drive improvements.
• Leadership & Influence - Develops people, builds partnerships, and influences across functions.
• Change Agility - Embraces new ways of working and leads the team through change with clarity and confidence.

Qualifications

What You Bring to UniFirst

• Experience: 3-5 years in inventory control, stockroom, warehouse, or fulfillment leadership. ERP experience strongly preferred.
• Education: High school diploma required; college degree in business, logistics, or supply chain preferred.
• Skills: Strong leadership, data analysis, ERP and inventory management systems, order processing, and MS Excel.
• Physical: Ability to stand, move, and lift up to 40 lbs; tolerance for variable plant temperatures.

You Will Benefit From:

• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: Monday-Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.