Customer Experience Specialist

We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. This is a mid‑level position designed for professionals who are ready to take greater ownership of customer accounts, resolve moderately complex issues, and serve as a trusted partner to both customers and our Outside Sales team.

Power/mation has an immediate opening for a full-time Customer Experience Specialist to join our team in either Saint Paul, Minnesota or Pewaukee, Wisconsin. This is a mid‑level position designed for professionals who are ready to take greater ownership of customer accounts, resolve moderately complex issues, and serve as a trusted partner to both customers and our Outside Sales team. You'll use your judgment, technical knowledge, and follow‑through to ensure customers receive consistent, high‑quality support while helping drive long‑term business value.About the Role As a Customer Experience Specialist, you'll go beyond transactional service. You'll build relationships, anticipate customer needs, and confidently manage issues that don't always have a predefined answer. You'll collaborate across departments, support sales efforts, and contribute to a positive, solutions‑focused customer experience. We're seeking a customer‑focused professional who is confident, adaptable, and comfortable working in a fast‑paced environment.What You'll ExperienceMeaningful Ownership: You'll manage customer accounts with autonomy, owning issues from start to resolution.Problem Solving with Impact: Apply product, pricing, and order knowledge to resolve real‑world customer challenges.Customer Partnership: Build trusted relationships with customers by providing proactive communication and dependable follow‑through.Sales Collaboration: Partner closely with Outside Sales partners to support quoting, pricing, and account activity.What You'll DoEnsure customers receive accurate, timely, and reliable serviceBuild standard quotes with guidance from with Sales RepresentativesProvide proactive communication and relationship management for assigned accountsTake ownership of difficult situations and ensure concerns are fully resolvedApply technical experience to solve standard customer and business challengesMaintain familiarity with key suppliers and common substitute productsIndependently resolve most order, pricing, and delivery issues; escalate exceptions when neededCollaborate across departments to resolve pricing, fulfillment, and application‑related issuesIdentify upsell or margin‑maximization opportunities to create customer and business valueCommunicate professionally and confidently with customers by phone and emailProvide informal mentorship to other Customer Experience team membersYou'll be Successful if you BringWorking knowledge of core product lines and common applicationsThe ability to independently resolve most customer, pricing, and delivery issuesExperience using ERP systems for quoting, pricing, order management, and account data maintenanceThe ability to build trusted relationships with customers and Outside Sales partnersComfort handling ambiguity, competing priorities, and high‑pressure situationsStrong problem‑solving and decision‑making skills with appropriate use of escalationA desire to positively impact team effectiveness through mentorship and collaborationThe ability to independently adapt to new products and technologiesA collaborative mindset and desire to positively influence team effectivenessQualifications 2–5+ years of B2B customer service or inside sales experienceHigh school diploma or equivalentProficiency with Microsoft Word, Excel, and OutlookExperience with CRM or ERP systemsExperience with Epicor Prophet 21 (preferred)Experience using AI‑enabled tools such as Copilot (preferred)Technical knowledge related to core product lines and applications (preferred) Why Join Us?You'll be part of a collaborative, customer‑first team where your expertise and initiative matter. We offer an environment that values ownership, continuous improvement, and strong relationships - with opportunities to grow both professionally and personally.About Power/mationWith a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website at www.powermation.com to learn more about our history and future. 

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