| Location | Franklin, TN |
At Tesla our Customer Experience Specialists are at the heart of everything we do. They deliver exciting engaging and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery they serve as true brand ambassadors bringing our mission to accelerate the worlds transition to sustainable energy to life.
In this role you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. Weve created one of the most innovative products on the planet and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.
Engage walk in guests promptly personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are what brought them to Tesla and their intent and timeline for purchase-building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support sales pipeline health by capturing guest information scheduling test drives and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs
1 years of customer service andor sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours weekends and holidays in a retail environment
Valid drivers license required
For roles working in CA CO HI ID MD MS NV NC PA TN UT VA DC This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license you cannot engage in sales activities. To check if you are eligible for the salesperson license please contact the DMV in your state of employment
For roles working in AZ GA HI IA IN NC NJ NM NY OH PA VT WA Notary license is preferred. Should notary support be required of this role Tesla will provide assistance with obtaining a license
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program