Description
The company
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.
We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.
The role
As a Customer Experience Advisor, you will be based in the New York showroom within New York Design Center and play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and face to face.
Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint.
Key Responsibilities
- Provide excellent customer service via telephone, email and face to face
- Manage a high volume of daily customer enquiries efficiently and professionally
- Engage with customers in a friendly, attentive, and professional manner with the showroom
- Actively listen and understand customer needs and concerns
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system
- During busy times within the showroom you will be expected to meet and greet customers
- Keep and maintain showroom cleanliness throughout the week.
- On-site role Monday through Friday 8:30am - 5:00pm
Skills, Knowledge and Expertise
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
- Must have a minimum 1 year customer service and showroom experience