Customer Education Program Specialist

Responsible to provide support and coordination in the daily duties required to comply with process integrity, systems monitoring and data collection requirements for a specific entity (an entity defined as a specific group designated to specific responsibilities). • Top Three Must have experiences – managing high-profile audiences/attendees, managing CRM tools and databases, and basic experience with Excel, PowerPoint and other Microsoft tools.

Customer Education Program Specialist
Location:  Plymouth MN 55442
Duration : 12+ Months contract 
Shift Details: 1st shift: 08:000 AM - 05:00 PM 
Pay rate: $27.00/hr  
Potential for Contract Extension or Conversion – potential for either/or, but no guarantee

Description:
• Minimum Education Requirements – minimum bachelor’s degree
• Required Certifications (if any) – NA
• Top Three Must-Have Skills – strong organization and project management, adaptable, and good communicator
• Top Three Must have experiences – managing high-profile audiences/attendees, managing CRM tools and databases, and basic experience with Excel, PowerPoint and other Microsoft tools
• Potential for Contract Extension or Conversion – potential for either/or, but no guarantee

The candidate must be someone who is adaptable, able to figure things on the fly, can help create a process rather than follow a process, is open to learning and creating new things… things of this nature. This team is new and much of what we do has never been done before, I need someone who can put on a “let’s figure it out” hat.

In search of a team player to support the most critical customer engagements in Abbott's Electrophysiology division. This position will play a key role in bringing to life different meetings, events, and presentations around the world while supporting the back-end tracking and reporting of all such engagements. The ideal candidate must be adaptable and investigative – someone who can help create a process, be open to learning and creating new things, build new systems and databases. Our team is newer within the organization, and we are creating the standards rather than following prescribed processes. We need someone who can work with various functions and colleagues across the organization to “figure it out” – whatever the task.

Lead the process to strategically plan and execute healthcare internal and external meetings and events for Abbott. Collaborate with Product Marketing, Clinical Marketing, Product Development, Global Communications and other key stakeholders to ensure business objectives and priorities are met. Work closely with vendors to design or create event elements to support strategic objectives and program deliverables. Lead effort in venue sourcing to place the meeting or event with the appropriate meeting space and other specifications to support each program. Process a series of post event activities that include timely payment of invoices, internal cross charging, financial summary and attendee evaluations. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Coordinates all reporting metrics to provide compliance appropriate reports for programs as well as to identify areas for continuous improvement in the execution of events. Manage registration process and event communications, physician contracting, program logistics, and post program close-out for assigned events.

Responsible to provide support and coordination in the daily duties required to comply with process integrity, systems monitoring and data collection requirements for a specific entity (an entity defined as a specific group designated to specific responsibilities). Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies - with specific emphasis on identify, developing, and optimizing digital tools and solutions to achieve tasks. Build infrastructure for tracking and reporting in new CRM and other tools. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job when available and helps create guidelines, with support of cross-functional partners, when needed.

Works with Legal and Compliance teams as necessary to ensure appropriate execution of events in accordance compliance guidelines, Sunshine Act and other governing legislation. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Utilizes Global Pre-Approval System (GPAS) as required by Office of Ethics & Compliance for event approvals, physician contracting, and engagement tracking.

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.