Job Summary
We are seeking a Customer Care Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Provide exceptional customer service via inbound and outbound calls
- Excellent skills in PestPac and Workwave
- Perform data entry tasks accurately and efficiently
- Analyze customer inquiries and provide appropriate solutions
- Generate sales leads and schedule service calls based on customer and technician availability
- Process payments and resolve billing concerns
- Maintaining records via internal system for accuracy with a focus on details
- Provide general quotes for service requests and timely follow-up on inquiries
- Stay informed about industry trends, company policies, and new products
- Support special reports and projects as needed
- Handle customer complaints and escalate complex issues when necessary
- Resolve customer issues
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
About Us
R.B Solutions is a local based company in Chicago, IL. We are leaders in providing the highest quality extermination for residential and commercial properties. Our technicians educate your tenants and customers while providing long lasting solutions to your unwanted guests!
At RB Pest Slutn, t ur mission to serve ur lnt with th highest dgr f xlln b rndrng guaranteed rmnnt pest lutn to residential nd commercial properties. To provide residential and commercial properties with the attention, commitment and reliability needed to solve their pest control problems.
Our Core Values:
- Attention - At RB Pt Solutions, we rr attention t get rid of unwanted gut (PESTS). We nt on providing t ntrl thnu nd approaches toward your rdntl nd commercial rrt.
- Commitment - RB Pt Slutn nur tht w tk to th mt b vlu of th mn nd remain mmttd t nourishing the business. Commitment t ur wrk allows us to rmn focused n th gl of th company.
- Reliability - Prdut supplied b RB Pt Slutn hv bn ntnt n their rult delivered. Due t this brllnt performance, w have earned a ruttn f th mt rlbl brand in th ndutr.
- Transparency - We blv tht trnrn n th bun f utmost mrtn to grnr th nfdn f utmr. RB Pest Solutions want t utmr to know wht th r buying nd d nt support the concept f hiding anything from l td with the mn. RB Pt Slutn h bult t fundtn n vr trng vlu tht are mbbd n vr rn nggd wth us. At RB Pt Solutions, we dn't rest until we gt rd f ur Pt!!!!!!