Customer Care/Call Center ^ Customer Care Specialist ^ Inter

This role involves assisting consumers and providers with program information, account questions, password resets, online portal support, and general customer service inquiries. We are seeking Customer Service Representatives to support customers as a first point of contact in a high-volume call center environment.

Customer Service Representative
Location: East Hartford, CT 06108
Duration: 3 months contract with possible extension and contract to hire
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Pay Rate: $19.94/hr W2

Position Summary

We are seeking Customer Service Representatives to support customers as a first point of contact in a high-volume call center environment. This role involves assisting consumers and providers with program information, account questions, password resets, online portal support, and general customer service inquiries.

Responsibilities

• Respond to incoming calls from consumers, providers, and beneficiaries.
• Provide accurate program, account, and portal-related information.
• Assist with password resets and basic account support.
• Document all customer interactions accurately in the call tracking system.
• Forward calls to appropriate leadership teams or agencies as needed.
• Help customers navigate difficult situations with patience and professionalism.
• Enter and manage complaints according to approved policies and procedures.
• Meet daily performance standards for calls answered, quality, and customer satisfaction.
• Identify trends in customer questions and concerns and report opportunities for service improvement.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Minimum 6 months of call center experience preferred.
• Associate degree or higher may be considered in place of call center experience.
• Must be able to pass a 40 WPM typing test.
• Must be able to pass a customer service assessment.
• Strong verbal and written communication skills.
• Strong attendance, reliability, and work ethic.
• Ability to navigate multiple systems and research solutions.
• Comfortable handling high-volume calls in a structured environment.
• Must be able to pass a criminal background check and drug screen.