Senior Customer Service Representative

Axelon

  • Bloomfield, CT
  • 1 day ago
  • $20 Per Hour

Highlights

Perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and return-to-work confirmation. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Numbers & Facts

LocationBloomfield, CT
Salary$20 Per Hour

Description

Pay Rate: $20 per hour

Work Mode: Hybrid

Location: Bloomfield, CT

Summary:

  • Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims.
  • Adhere to federal and state regulatory and/or company plan requirements.
  • Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions.

Responsibilities:

  • Complete eligibility decisions during intake calls and gather pertinent data from employees or other supporting systems.
  • Perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and return-to-work confirmation.
  • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Requirements:

  • High school diploma.
  • Minimum one year of experience in Absence Management Claims.
  • Experience and strong customer satisfaction focus and attention to detail.
  • Strong understanding of the ADA/AMS process and background.
  • Strong customer service skills are a must.

Preferred Skills:

  • Bachelor’s degree.
  • Minimum three years of FMLA/ADA claims knowledge of process and procedures.

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