Customer Care Business Specialists

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Customer Care Business Specialists

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JOB FUNCTION: Administrative Support

JOB TYPE: Direct Hire

LOCATION: Bryan, TX

COMPENSATION: $16/hr - $17/hr

REMOTE / ONSITE: Hybrid

POSTED: Mar 26, 2026

About Atrium:

What you do matters. Guided by our Applicant-Centric approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.

Client Overview:

Join a rapidly growing technology leader in the beverage, medical, and industrial gas industry that is redefining how customers experience supply chain and account support. This organization leverages an innovative, network-based business model to simplify operations, increase efficiency, and deliver a best-in-class customer experience. As the College Station office continues to expand, the company is hiring multiple Customer Care Business Specialists who will play a key role in shaping the customer journey and setting the standard for service excellence at this location. The company offers a flexible hybrid schedule, comprehensive health and wellness benefits, and a culture rooted in collaboration, continuous learning, and professional growth.

Salary/Hourly Rate:

$16/hr - $17/hr

Position Overview:

As the Customer Care Business Specialists, you will serve as trusted partners to B2B customers, ensuring every interaction is efficient, professional, and solution-driven. You will support customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This role is ideal for someone who is relationship-oriented, proactive, and passionate about delivering an elevated customer experience. Candidates with hospitality backgrounds often excel, as skills like empathy, communication, multitasking, and problem-solving translate seamlessly into this role.

Responsibilities of the Customer Care Business Specialists:

• Deliver a consistently exceptional customer experience via phone, email, and chat.
• Act as a customer advocate, ensuring questions and concerns are resolved accurately, efficiently, and with strong follow-through.
• Support customers with account inquiries, order updates, product questions, and technical assistance related to the website and dashboards.
• Collaborate with internal teams to ensure seamless service delivery, timely issue resolution, and clear communication to the customer.
• Conduct outbound calls to onboard and support new customers as needed.
• Identify recurring trends and opportunities to improve workflows, reduce friction, and elevate the overall customer journey.
• Multitask effectively in a fast-paced, high-volume environment while maintaining attention to detail and accurate documentation.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Required Experience/Skills for the Customer Care Business Specialists:

• Hospitality or retail experience is highly valued and strongly transferable.
• Strong data entry and system navigation skills.
• Outgoing, empathetic, and customer-focused with a sense of urgency.
• Passion for creating positive, lasting customer experiences.

Preferred Experience/Skills for the Customer Care Business Specialists:

• 5+ years of customer service, call center, or customer-facing experience is preferred.

Education Requirements:

• Associate's degree is preferred.

Benefits:

• 5% Annualized Bonus.
• Full benefits package + 401(K).
• Hybrid work flexibility.
• Apply now

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

BH Job Order ID: 390728

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