Highlights
The Customer Administration Specialist operates in a highly collaborative environment and is responsible for the configuration and maintenance of Customer Agreements/Contract Data and related Customer Data within KAG Systems. In this role, the Customer Administration Specialist is tasked with evaluating, implementing, documenting, communicating, and auditing all Customer related data changes.
Numbers & Facts
| Location | Canton, OH |
Description
The Customer Administration Specialist operates in a highly collaborative environment and is responsible for the configuration and maintenance of Customer Agreements/Contract Data and related Customer Data within KAG Systems. This position interfaces with KAG Customers, Sales, Billing, Cash/Collections and Operations to ensure the Company and the Customer adhere to the bill/pay provisions of their agreement. In this role, the Customer Administration Specialist is tasked with evaluating, implementing, documenting, communicating, and auditing all Customer related data changes.
Essential Functions
- Key role in the implementation and audit of new and existing Customer Data into KAGs Transportation Management System (TMW)
- Evaluate Customer Agreements and configure Invoicing and Settlement Tariffs/Rates in TMW to support that agreement
- Decipher and communicate new or changes to existing agreements to the Revenue Accounting/Billing team
- Serve as a Knowledge Base on existing Customers and Agreements for Sales, Pricing and Revenue Accounting
- Calculate, document, and implement required Tariff/Rate increases as outlined in Customer Agreements or based on guidance provided by Sales and/or Pricing
- Generate Contract/Tariff expiration reports and execute changes as directed
- Proactively identify Customer rate discrepancies and work cross-functionally to resolve
- Aid in the development of data quality guidelines and subsequent governance for Customer related data
- Perform routine audit of TMW Customer Data and administer changes as needed to keep in accordance with published KAG data standards
- Perform comprehensive audit of Customer Invoicing to ensure compliance with Contract Bill/Pay provisions and create audit trail documentation
- Assist with annual financial audit by providing evidence of customer agreement with rates as requested
- Implement and maintain Contract Data and corresponding documents in KAG Contract Management Software (ASC)
- Calculate, maintain, update and report KAG Fuel Surcharge pricing to both internal and external customers