Customer Account Representative – Foodservice

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Customer Account Representative – Foodservice (HYBRID) opportunity available with nationally recognized Food Distribution company based in Atlanta, GA! - email your resume to https://jobot.com/apply/customer-account-representative-foodservice/1234164562?utm_source=Monster

This Jobot Job is hosted by: Marcus Curiel
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $25 - $27 per hour

A bit about us:

As a leading food distribution cooperative worldwide, it's likely our products and services have seamlessly integrated into your daily routines. Whether it was while handling transactions for your children's meals at school, sharing a meal with loved ones, or simply grabbing a coffee on the go, our presence is felt. Working in collaboration with numerous Members and Suppliers, we remain committed to delivering top-tier quality across the nation. In brief - encompassing 900 member locations, exclusive access to expanded procurement options, a wide range of offerings, and formidable purchasing capabilities.

We are growing and looking for a Customer Account Representative to join our team in Atlanta!

Why join us?

• Strong company culture with a local presence.
• Great leadership and company culture.
• Hybrid work schedule.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package

Job Details

Responsibilities

• Manage the full order-entry process, including receiving, coding, processing, confirming, and tracking customer orders.
• Serve as a primary point of contact for assigned accounts and resolve issues involving product, pricing, allowances, freight, invoicing, shortages, and substitutions.
• Monitor customer purchasing activity and identify opportunities to increase participation and sales within assigned product categories.
• Communicate regularly with customers regarding orders, market conditions, product availability, promotions, and purchasing opportunities.
• Coordinate with suppliers and internal logistics teams to ensure accurate and timely deliveries.
• Partner with Accounts Receivable and Accounts Payable to resolve billing discrepancies and pass-through charges.
• Support category management initiatives including new programs, spot buys, replenishment opportunities, pricing updates, and customer commitments.
• Maintain strong working relationships across Category Management, Logistics, Finance, Quality Assurance, Marketing, and supplier partners.
• Participate in occasional industry events, purchasing conferences, or customer food shows.

Qualifications

• 3+ years of customer service, account support, inside sales, or related experience preferred.
• Foodservice, food distribution, protein/commodity, or related industry experience strongly preferred.
• Strong order management and problem-solving capabilities with excellent attention to detail.
• Comfortable working with pricing, freight, invoicing, and customer account issues.
• Strong communication skills and ability to build relationships with customers and suppliers.
• Organized, assertive, and comfortable working in a fast-paced, cross-functional environment.
• Proficiency with Microsoft Office and database/order-management systems.
• High school diploma or equivalent required; college or business coursework preferred.
• Limited travel, typically less than 5%.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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