Customer Account Representative

CUSTOMER SERVICE ACCOUNT REP (100% in office)

Type: Contract to Hire, M-F 7:00 AM to 4:00 PM

PAY: $21 per hour- increase once permanent

WHY THIS COMPANY: One of the largest companies in their industry, our client offers a small office environment with the backing of a national company. 

YOUR DUTIES FOR THE CUSTOMER SERVICE ACCOUNT REP WILL INCLUDE:

Process sales and service orders as received

Schedule installations and service calls

Follow up on service calls with technician and customer

Resolve customer complaints and address concerns

Assist with invoicing of completed installs

HOW YOU ARE QUALIFIED FOR THE CUSTOMER SERVICE ACCOUNT REP:

High school diploma or equivalent required; Associate’s Degree preferred

Minimum 2 years of customer service experience

Construction industry, scheduling or handling service calls experience is a plus

Experience scheduling and working with technicians is strongly preferred

Experience in a business to business customer service environment is a plus

Excellent written and verbal communication skills; strong customer service skills