Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Entry, Develop and Maintain Customers, Interpersonal Skills, Maintenance Services, Marketing, Multitasking, Operational Support, Operations, Problem Solving Skills, Relationship Management, Sales Management
LOCATION
Charlotte, North Carolina
POSTED
13 days ago
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Overview:
We are seeking a professional and customer-focused Customer Account Representative to assist clients with account support, service updates, and relationship management. This role involves direct interaction with customers and supporting daily account operations.
What You'll Be Supporting:
Customer accounts and services related to consumer products and service providers, including account maintenance, service inquiries, and customer retention efforts.
Key Responsibilities:
Assist customers with account-related questions and service requests
Provide accurate information about products, services, and account options
Maintain and update customer account records
Resolve customer concerns and escalate issues when necessary
Support customer retention and relationship-building initiatives
Collaborate with internal teams to ensure customer satisfaction
Track daily customer interactions and account activity
Qualifications:
Strong communication and interpersonal skills
Professional and customer-focused demeanor
Problem-solving and multitasking abilities
Basic computer proficiency and data entry skills
Ability to work in a fast-paced environment
Previous customer service or account management experience is a plus but not required