Customer Account Representative

About the Position

Merixcen is seeking a motivated and customer-focused Customer Account Representative to join our Charlotte team. This position supports customers with account-related questions, routine service requests, and general concerns while helping deliver a consistent, professional customer experience.

Responsibilities

• Assist customers with account-related questions and routine service requests.
• Listen carefully to customer needs and concerns.
• Provide accurate information in accordance with company guidelines.
• Help identify solutions to routine account and service issues.
• Explain relevant procedures and next steps clearly.
• Refer complex concerns to the appropriate team member or supervisor.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Excellent interpersonal and problem-solving abilities.
• Professional, patient, and customer-focused attitude.
• Strong attention to detail.
• Reliable, punctual, and organized.
• Able to learn new systems and procedures.

What We Offer

• Competitive base pay of $20-$30 per hour.
• Paid training.
• Full-time employment.
• Professional development and mentorship.
• Supportive team environment.
• Opportunities for career advancement.