Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, High School Diploma, Interpersonal Skills, Marketing, Onboarding, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales Management, Time Management
Charlotte, North Carolina
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Position Summary
Novra Corp is seeking a Customer Account Representative to manage client accounts and provide consistent support to customers. This role focuses on maintaining accurate account records, assisting with customer needs, and ensuring a high level of service and communication.
The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced customer-focused environment.
Responsibilities
- Respond to customer inquiries and provide account-related assistance
- Maintain and update accurate customer account information
- Monitor account activity and ensure proper documentation is recorded
- Coordinate with internal teams to resolve account issues
- Assist customers with service requests and follow-up needs
- Prepare account summaries, reports, and updates as needed
- Support onboarding and ongoing account maintenance processes
- Ensure timely communication with customers regarding account matters
- Perform additional duties as assigned by management
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Basic computer proficiency and data entry skills
- Ability to manage multiple accounts and priorities
- Customer service mindset with problem-solving skills
- Ability to work independently and within a team environment