Customer Account Coordinator - OPS

About Us

Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.

The City of Tallahassee's workforce is our communitys lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Apply On Or Before

Apply on or before 11 pm on Friday, October, 30, 2026

READVERTISEMENT - Previous applicants are still being considered and need not re-apply.

EMPLOYMENT STATUS - OPS

Department Name

Customer Account Services

Job Specifications

The City of Tallahassee is seeking a Customer Account Coordinator to serve as a lead worker on the night shift, working either 7:00 p.m. to 4:00 a.m. or 12:00 a.m. to 9:00 a.m. In this role you will be a point of contact for citizens and staff needing assistance with account issues, ranging from routine requests to complex situations that require research to resolve, while providing day-to-day operational support to the team. You will maintain accounts through ongoing review, handle cases that fall outside standard procedures, and help keep service levels on track through monitoring and compliance oversight.

What You'll Do

• Serve as the primary contact for requests to start or stop services, answering questions about billing and other City services and coordinating with other departments as needed
• Review accounts for accuracy and outstanding balances, analyzing account histories to identify and resolve billing problems
• Process adjustments and corrections to keep accounts billed accurately, make credit arrangements, and set deposit requirements based on customer creditworthiness and the City's exposure to risk
• Handle cash, credit, and check transactions, process mail payments and correspondence, and prepare deposits
• Act as a lead worker during the shift, assisting with coordinating assignments, helping train other employees, and supporting the supervisor with end-of-day closeouts
• Maintain service levels by monitoring, tracking, and reporting issues affecting day-to-day operations and ensuring compliance with City ordinances, policies, and guidelines

The Ideal Candidate

• Is self-directed and exercises sound independent judgment
• Brings patience and a results-focused approach to customer service
• Leads by example, supporting coworkers and keeping work moving during the shift
• Thinks quickly and adapts to changing situations
• Remains calm and professional when working with frustrated customers or in tense situations
• Is available to work overnight hours

For the complete job specification, listing essential duties and desirable qualifications, go to Customer Account Coordinator

Minimum Training & Experience

Possession of a bachelor's degree and one year of experience that includes customer service, customer or public relations, higher level experience that includes billing, cash receipts and controls, accounting, or credit and collections.

or

Possession of a High School Diploma or GED and have at least five years of experience that includes customer service, customer or public relations, higher level experience that includes billing, cash receipts and controls, accounting, or credit and collections.

Salary Range

$22.00 to $58.80/hourly. Hiring rate generally will not exceed $37.71/hour.

Drivers License Requirements

Must possess a valid Class E State driver's license at the time of appointment. (At the department director's discretion, the noted license may not be required).

Benefits Information

The City of Tallahassee offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance

Note: OPS employees are eligible for medical insurance plans but not eligible for paid vacation, paid sick leave, or paid holidays. Temporary employees (Non-OPS) are not eligible to participate in the Citys benefits programs.

How To Apply

Visit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.

Equal Opportunity Employer:

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Veterans' Preference:

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.