CSR Patient Access Center

Overview

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

Provide excellent customer service to patients, staff, and

community health care providers while handling high volume

incoming phone interchange on an automatic call distribution

system.

Act as patient advocate to facilitate problem resolution via

telephone in a timely and courteous manner.

Perform accurate registration interview with direct data entry

to facilitate full registration for all new patient appointments

and up to date information on all established patients across

multiple provider specialties as assigned.

Provide patients verbally and through confirmation letter,

notification of all appointments to include location, provider,

required ancillary services, preparations and payment

requirements.

Verify insurance information. Verify benefits and insurance

referral information.

Intercede on the patient's behalf as necessary to arrange for

special services, i.e. interpreters for both the hearing impaired

as well as those with language barriers, wheel chairs and

other special transportation needs.

Qualifications

Required Experience:1 year - Data Entry2 years - Clerical/customer service -ideally in a health care related industry 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material1 year- Call center experienceEducation:High School Diploma or GED equivalent requiredAdditional Duties:Additional duties as assigned may vary.