CSR

Job Title: Customer Service Representative
Duration: 12 months + extensions
Location: Jacksonville, FL (Onsite)
Pay Range: $20-$21/hr

Required skills:

• Experience working with customers.
• Experience handling difficult situations with customers.
• Intermediate proficiency in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• At least an intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer.

 Desired skills:

• 1-2 years of experience in the Banking/Financial industry.
• 1-3 years of experience working in a call center.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)