Credit Ops Analyst I - Commercial Credit Card Lending

Do you have a passion for providing a best-in-class experience for customers and employees? JPMorganChase has an excellent opportunity for an individual with proven commercial underwriting abilities.

As a Credit Operations Analyst I in JPMorganChase, you will play a pivotal role in analyzing credit data and trends to enhance our credit operations. Your work impacts the entire department, contributing to short-term objectives and decision-making. Leveraging your broad knowledge of credit operations and advanced customer service skills, you will understand and respond to customer needs at all touchpoints. Your computer literacy is crucial for effectively using technology to perform tasks and solve problems, while collaborating cross-functionally to drive organizational success. Additionally, your strategic thinking will be key in using data to understand issues and opportunities, and in collaborating with the business on strategy development.

Job responsibilities

• Analyze credit data and trends, utilizing your advanced computer literacy skills to enhance decision-making processes within the credit operations department.
• Apply your proficiency in conflict management to identify and resolve potential conflicts arising from credit operations decisions.
• Utilize your advanced customer service skills to understand and respond to customer interactions and perceptions throughout their journey.
• Contribute to team building by fostering an inclusive environment and collaborating effectively with individuals from different departments and areas of expertise.
• Support the implementation of innovative solutions to improve credit operations, challenging the status quo and influencing change within the department.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in analyzing credit data and trends to support decision-making processes.
• Demonstrated proficiency in using computer technology to perform tasks, solve problems, and communicate effectively in a professional setting.
• Proven ability to manage conflicts within teams and arising from business decisions, with a focus on facilitating discussions and creating win-win solutions.
• Experience in fostering cross-functional collaboration, coordinating efforts, sharing knowledge, and leveraging diverse perspectives to solve complex problems.
• Demonstrated ability in strategic thinking, using data to research, detect, and understand issues and opportunities, and collaborating on strategy development.

Preferred qualifications, capabilities, and skills

• Proficiency in prompt writing to draft clear and concise credit-related communications and documentation.
• Experience in supporting the integration of artificial intelligence tools to enhance credit operations processes.
• Ability to assist in implementing automation solutions to streamline credit workflows and improve efficiency.
• Basic digital proficiency for effective utilization of credit management systems and tools.
• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.
• Willing to participate in training and development opportunities to enhance skills in credit operations.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans