Creative Director, Retail Experience, Device Brand Studio

As the Creative Director for Retail Experience, you are passionate about the retail experience and expert in user experience (UX) design and brand principles. You help create the content strategy for how new products like Echo, Fire TV, Fire Tablets and Kindle come to life, ensuring every touchpoint is intuitive, engaging, and customer-centric.

Working in a cross-functional team environment, you are looked to as the expert for Amazon retail across the voice assistant and smart home categories. You understand the retail landscape, demo and fixture technologies, and translate creative direction to our technology framework while applying UX design methodologies to optimize customer interactions. You develop customer journey maps, and design experiences that reduce friction and delight shoppers at every stage of their in-store discovery process.

This position will play a pivotal role in gathering requirements for all asset needs across channels and devising efficient strategies for the launch of content at scale for our demo devices, digital screens and detail page experiences. You"ll leverage UX best practices-including, wireframing, and iterative design-to ensure our retail fixtures and demo experiences are accessible, discoverable, and conversion-optimized.

As the Creative Director for Retail Experience, you are also responsible for overseeing the end-to-end content creation and upload for Amazon"s retail store and demo experiences. This role blends project management expertise with a deep understanding of brand architecture, content strategy, creative vision, and our target audience to deliver innovative and impactful content. You design for retail environments, and validate design decisions through customer feedback and behavioral data.

You strive to invent and simplify, creating strategies and playbooks that the global retail teams can use to make their everyday jobs easier. Your North Star is creating engaging retail experiences that are quickly recognized by Amazon shoppers globally, while staying true to our brand voice and delivering exceptional user experiences that convert browsers into buyers.

Key job responsibilities

• Design and optimize on-device demo experiences and digital touchbar interactions that are intuitive and conversion-focused, leveraging our user research and behavioral analytics
• Be a strategic thought-leader collaborating with product marketing, product management, and design to determine messaging priorities, incorporating UX best practices for information hierarchy and interaction patterns
• Clarify project commitments and maintain accountability by leading stakeholder meetings, ensuring UX requirements are prioritized
• Oversee production of engaging print materials, digital content, and video assets applying UX content strategy principles
• Develop comprehensive playbooks incorporating UX design standards, accessibility guidelines, and conversion optimization tactics
• Stay updated on retail UX design trends, interactive fixture technologies, and customer experience innovation
• Implement scalable processes maintaining high UX quality standards across channels
• Champion the offline playbook, incorporating UX research insights into continuous improvement
• Design navigation flows for digital touchbars that reduce cognitive load and create clear paths to purchase
• Proven track record of taking Ownership and Delivering Results