Court IT Sr Infrastructure Professional - Technical Services (Clerk of the Court and Comptroller)

Minimum Qualifications

Bachelor s degree in Information Technology, Computer Engineering, or a related field. Three years of experience in IT systems administration, creating, analyzing, and managing information technology systems including hands-on experience supporting, installing, configuring, maintaining, or repairing computing devices, software, and peripheral equipment. Additional related work experience in IT systems administration, creating, analyzing, and managing information technology systems including hands-on experience supporting, installing, configuring, maintaining, or repairing computing devices, software, and peripheral equipment may substitute for the required college education on a year-for-year basis.

Recruitment Notes

The Court IT Senior Infrastructure Professional is responsible for providing advanced technical support, administration, and maintenance of the Clerk of the Court and Comptroller's (COCC) computer systems, servers, networks, and related technology infrastructure. The position serves as a senior-level resource within the Technical Services Department, supporting end-users, developers, and departmental operations by installing, configuring, troubleshooting, and optimizing hardware, software, and operating systems. This role also assists in implementing technology upgrades, ensuring system reliability, maintaining documentation and system standards, and supporting mobile and remote technology operations. The position requires strong technical expertise, practical problem-solving skills, and the ability to communicate professionally with employees at all levels while providing guidance and support to junior staff.

PREFERRED QUALIFICATIONS

• Experience with Microsoft Windows, Office 365, Adobe products, and cloud platforms (AWS, Azure, or Google Cloud).

• Knowledge of cybersecurity tools, firewalls, antivirus software, and basic networking concepts.

• Ability to install, configure, and support audio/video equipment, COCC applications, and network devices.

• Strong troubleshooting, communication, and leadership skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical support to end-users, developers, and COCC departments, including troubleshooting hardware, software, audio/video devices, and network-related issues.

• Install, configure, maintain, and repair computer systems, servers, specialized applications, peripheral equipment, and local-area networks, while performing routine updates, patches, backups, and restorations.

• Administer and optimize operating systems, application systems, and network performance; verify backups, storage allocations, system certificates, and overall system health.

• Develop and maintain documentation, reports, system standards, and procedures, and assist in researching, designing, and implementing technological improvements.

• Provide direction to junior staff, assist with training, and support COCC mobile unit events and vendor coordination.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of computer, server, and storage system technologies, COCC applications, and current technological trends.

• Proficiency with Microsoft Windows, Office 365, Adobe products, cloud platforms (AWS, Azure, Google Cloud), and security tools such as antivirus software and firewalls.

• Understanding of networking concepts, including cabling/wiring strategies and diagnostic tools like Wireshark.

• Strong troubleshooting and problem-solving abilities, with the capability to resolve IT issues through completion.

• Skilled in the installation, support, and administration of computing devices, peripherals, audio/video equipment, and mobile/remote setups.

• Effective communication skills for interacting with employees at all levels and the ability to lead and mentor junior staff.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work is performed in a standard office and technical environment, involving regular interaction with computer systems, servers, network equipment, and peripheral devices. Duties may require physical activity, including lifting, transporting, installing, and troubleshooting hardware such as computers, printers, cellular devices, and audio/video equipment. The position also requires the ability to provide on-site technical support for mobile unit events and may involve responding to critical issues after regular business hours.

NOTE

This description is a representative summary of primary job duties. Additional responsibilities may be assigned as necessary.

For questions regarding this job posting, applicants may contact the Clerk of the Court and Comptroller Human Resources Department at hr@miamidadeclerk.gov.