Costumer Service Reps

The Customer Service Representative is responsible for the day-to-day interactions with our customers and the process of managing their inquiries. This includes receiving, screening and routing inquiries, providing appropriate responses and follow-ups, liaising with supervisors and managers on behalf of the customer and managing escalation.

Responsibilities:

Receive customer inquiries via phone or chat.

Review the inquiry to determine if it is appropriate for handling by a customer service representative

Provide appropriate response or follow-up based on the issue raised in the inquiry

Liaise with managers on behalf of customers to ensure their needs are met

Handle any escalations as necessary

Qualifications:

Customer service experience preferably with a focus on insurance.

Attention to detail, problem-solving skills, ability to multitask and prioritize tasks

Team player with the ability to work in a fast-paced environment