Highlights

Responsibilities: The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. Candidates will rely on internal training, previous knowledge, and informed judgment identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Description

Our client, a Business Manufacturing And Supply company, is looking for a Corporate Field Services Technician for their Corning, NY location.

Responsibilities:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Requirements:

Associates Degree (preferred), HS Diploma or GED Minimum Required
1+ year Hardware Experience (beyond imaging/deployment)
1+ year Customer Service / In-Person Support Experience
Technical Focus
Customer Engagement
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
Troubleshooting CiscVPN connectivity
Familiarity supporting Citrix connectivity
Remediating Symantec Endpoint Protection
Dameware/LogMeIn remote connection/utilization
MECM Deployment server utilization
Asset management skills
Microsoft Edge and various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Conference Room equipment
Printer/driver troubleshooting & installation
ServiceNow utilization
CiscWebEx service support
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Must be able to lift equipment up to 40 pounds, as required.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

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