Convention Services Manager

Do you see yourself as a Conference Services Manager?

When you’re a part of IHG, you’re more than your job title. And that’s what we love – the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

HOTEL OVERVIEW: For 80 years, the InterContinental_® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of- a- kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental_® San Antonio Riverwalk is a landmark of luxury.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental_® San Antonio Riverwalk.

POSITION OVERVIEW: In this role you will, manage and coordinate all conferences, meetings, group functions and group activities booked through the catering sales department. 

DUTIES & RESPONSIBILITIES:

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order. 
• Work with sales team to service and solicit new business. 
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel’s catering and conference strategy
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. 
• Promote teamwork and quality service through daily communication and coordination with other departments.
• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. 
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures. 
• Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments.  Review final bill prior to presenting to client. 
• Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients.  Obtain designated approvals and follow-up on delivery.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.  Ensure deficiencies are corrected by appropriate personnel.
• May perform other duties as assigned.

QUALIFICATIONS: Some College plus 1-2 years catering sales or marketing related experience or equivalent combination of education and experience.  Knowledge of hotel sales and/or catering required.  Prior experience in a luxury hotel environment is preferred.   Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

The hourly pay range for this role is $25.00 to $30.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.