Highlights
Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty. Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.
Numbers & Facts
| Location | Auburn Hills, MI |
| Industry | Management Consulting Services |
| Salary | $35.11–$40.11 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Automotive company, is looking for a Control Tower Pre Analyst for their Auburn Hills, MI location.
Responsibilities:
Why Should You Apply?
Responsibilities:
- The Control Tower Pre Analyst is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues.
- Voice of the Customer (VOC):
- Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
- Actively listening to customer feedback to identify patterns, trends, and recurring issues.
- Issue Identification and Triage:
- Analyzing data to identify emerging issues and potential problems with products or services.
- Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
- Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
- Problem Statement Development:
- Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
- Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.
- Issue Resolution Support:
- Collaborating with cross
- functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution.
- Providing support and guidance to issue owners throughout the resolution process, including assisting with problem
- solving and decision
- making as needed.
- Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.
- Continuous Improvement:
- Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
- Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.
- Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.