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Contracts Specialist/Contract Administrator

Macpower Digital Assets Edge Private Limited

Nashville, TN

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JOB DETAILS
SALARY
$29.17–$29.17 Per Hour
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting Close, Alliance/Partner Management, Analysis Skills, Best Practices, Billing, Business Analysis, Business Skills, Business Support, Coaching, Communication Skills, Consulting, Continuous Improvement, Contract Analysis, Contract Management, Contract Processing, Contract Requirements, Contract Review, Corporate Policies, Cross-Functional, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, ERP (Enterprise Resource Planning), Finance, Financial Reporting, Healthcare, Industry Standards, Inside Sales, Interpersonal Skills, Leadership, Maintain Compliance, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Word, Organizational Skills, Partner Sales, People Management, Policy Development, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Procedure Development, Process Development, Project Development, Project Execution, Regulations, Regulatory Compliance, Revenue Recognition, Sales, Sales Proposals, Sales Support, Systems Administration/Management, Team Player, Time Management, Typing, Value Chain Model, Writing Skills
LOCATION
Nashville, TN
POSTED
23 days ago
Job Summary:
  • This is a hybrid role: 2 days onsite and 3 remote.
  • This is a 1t shift job: either 07:00 AM to 04:00 PM or 08:00 AM to 05:00 PM.
Your Profile:
The ideal candidate should be a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
The Contract Operations Specialist possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.
Roles & Responsibilities:
  • Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
  • Analyzing and limiting business risks.
  • Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies.
  • Creating customized, timely and accurate invoicing per terms of service contract.
  • Confirming a valid path to cash.
  • Ensuring revenue recognition is in line with finance requirements.
  • Serve as the point of contact for other team members and internal and external customers.
  • Possess extensive knowledge in departmental systems and tools.
  • Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
  • Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements.
  • Communicate contract policies and practices to the internal business partners.
  • Create and maintain departmental procedures.
  • In-depth knowledge of cross functional processes and quality impact throughout the value chain.
  • Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships.
  • Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.
  • Proactively support teammates with workload volume as bandwidth allows.
  • Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives.
  • Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process.
  • Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business.
  • Participate in or lead project development and execution for continuous improvement.
  • Display role model behavior; train and coach others as opportunities arise.
  • Assist with fiscal close reports and procedures.
  • Research and resolve customer billing disputes, escalating as needed.
  • Support other business functions to achieve shared business objectives.
  • Escalate items as needed to management, partnering to drive solutions .
Minimum Qualifications
  • Bachelor's degree in business or related field preferred, or equivalent experience.
  • 3-5 years experience in sales support within a customer service and or contract processing environment.
  • Passion for customer experience, operational excellence and continuous development.
  • Eager to take on new tasks/responsibilities; develops and shares best practices.
  • Excellent and concise oral and written communication skills, including active listening.
  • Strong interpersonal skills, with positive attitude.
  • Ability to work in a fast-paced environment, advocating change.
  • Strong organizational skills and aptitude for detail.
  • Proven ability to use good judgment and make confident decisions under defined policies and procedures.
  • Extensive knowledge of Philips Healthcare products and industry standards.
  • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.
  • Practitioner of continuous improvement methodologies.
  • Overtime as required to meet business demands.
  • Intermediate to advanced skills in MS Office (Word and Excel).
  • Intermediate math skills and business acumen.
  • Proficient typing and 10-key data entry by touch.
  • Familiar with working in CRM and ERP systems .

About the Company

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Macpower Digital Assets Edge Private Limited

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