Neighborhood Health is an innovative network of 11 community health centers in Nashville, Gallatin, and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and person living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient’s ability to pay. We also strive to improve our Patient Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and the right time. Nature of Position: The Contact Center Representative (CCR) works closely with patients to schedule appointments for primary and preventative care at each of UNHS’ clinics. CCRs navigate each provider’s schedule and place appointments in the most efficient time slot. CCRs are responsible for the work flow of each schedule. CCRs must make every effort, while remaining within the scope of their position, to resolve patient needs before diverting them. CCRs must multi-task and may be assigned a specific range of duties by their supervisor to improve efficiency and assure quality of patient care. Key Competencies and Qualifications
Salary Grade and Classification: Non-exempt Responsible To: Operations Coordinator Main Job Tasks and Responsibilities
Education and Experience
EOE |