Key Responsibilities: Administer and support the Concur Expense system , including configurations, workflows, and user access management. Troubleshoot Concur system issues and coordinate with Concur support to identify and resolve problems.
Numbers & Facts
Location
Boston, MA (Remote)
Salary
$53–$56.81 Per Hour
Description
Location: Boston, MA
Duration: 6 months
GBaMS ReqID: 10908120
Job Title: Concur Travel & Expense Specialist
Experience Required: 8–10 years
Key Responsibilities:
Administer and support the Concur Expense system, including configurations, workflows, and user access management.
Provide oversight and operational support for Concur Travel and Corporate PCARD programs.
Troubleshoot Concur system issues and coordinate with Concur support to identify and resolve problems.
Provide timely resolution to production issues and end-user support requests.
Process and review expense reports for accuracy, completeness, and compliance with company policies and defined service-level timelines.
Respond to employee inquiries related to:
Expense submissions
Reimbursements
System access
Travel and expense policies
Apply established travel and expense policies during expense review and approval workflows.
Support Travel & Expense (T&E) operations and corporate card administration.
Coordinate with Finance, Accounting, and IT teams to resolve operational and system-related issues.
Serve as a liaison with other teams and coordinate with offshore teams for custom Concur development.
Support corporate card program operations, including:
Cardholder setup
Transaction research
Exception resolution
Serve as a day-to-day coordination point for T&E processing teams.
Provide guidance on queue prioritization, issue resolution, and operational activities.
Maintain accurate documentation supporting internal controls, SOX compliance, and audit readiness.
Participate in process improvement initiatives, including:
System enhancements
Workflow redesign
Process optimization
Documentation updates
Document recurring tasks and develop a knowledge base of common Concur issues and resolutions.
Maintain strong attention to detail while managing high-volume transaction processing with accuracy and consistency.
Required Skills & Qualifications:
8–10 years of hands-on experience with Concur.
Strong experience processing expense reports and supporting T&E operations.
Experience with Concur Expense System Administration.
Experience managing Concur configurations, workflows, and user access.
Corporate card / PCARD administration experience.
Strong troubleshooting and problem-solving skills.
Experience working directly with Concur to resolve system issues.
Strong understanding of travel and expense policies and compliance requirements.
Excellent communication and end-user support skills.
Ability to coordinate effectively with Finance, Accounting, IT, and offshore teams.
Strong attention to detail and ability to manage high-volume transactions accurately.
Experience with SOX compliance, internal controls, and audit readiness.
Knowledge of process improvement, workflow redesign, and system enhancement initiatives.