Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature. Responds to inquiries on behalf of the School of Nursing utilizing customer focused interpersonal skills, and assists as required.
Numbers & Facts
Location
Cleveland, OH
Description
SUMMARY
Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the Nursing.
ESSENTIAL FUNCTIONS
Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs
Responds to inquiries on behalf of the School of Nursing utilizing customer focused interpersonal skills, and assists as required
Checks email and voicemail boxes and responds appropriately.
Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner
Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature
Provides administrative support to supervisor
Attends all College meetings as assigned
Serves as the main administrative support to nursing pinning ceremonies.