Customer Support/Service , English Language , High School Diploma , Organizational Skills , Presentation/Verbal Skills , Problem Solving Skills , State Laws and Regulations , Writing Skills
Job Title: Compliance Officer Job Description: Work Environment: Professional office, business casual, cubicleCandidate Responsibilities:
Contact constituents/complainants to discuss the details of the complaints that are filed. Read state statute and compare with complaints to analyze the issue. Communicating with the public, so good customer service skills are a MUST. Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate. Send a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system. Candidate Required Skills:
Communicate verbally and in writing appropriately Read and interrupt Florida statutes Previous experience working with the public in a professional work environment Exceptional organizational skills Commit to the project time line Skills:
English High school diploma Excellent written and oral communication with the public Ability to read and interrupt Florida State Statues Experience working with the public in a professional work environment Experience working with the public and analyzing complaints Experience using Versa Experience using OnBase system Bachelors Degree A
Apollo Technology Solutions LLC
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