Customer Support/Service, English Language, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
LOCATION
Tallahassee, FL
POSTED
30+ days ago
Title: Compliance Officer (799088) Work location :Tallahassee, FL 32399 [Onsite] Agency Interview Type: Either Webcam Interview or In Person Work Arrangement: Onsite
Short Description: Compliance Officer
Complete Description: WORK ENVIRONMENT: Professional office, business casual, cubicle CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed. ** Read state statute and compare with complaints to analyze the issue. ** Communicating with the public, so good customer service skills are a MUST. ** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. ** Provide any resources or referrals, as appropriate. ** Send a written correspondence to the complainant once approved by the supervisor. ** Close the case out by adding the appropriate codes/activities/statues in Versa. ** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately ** Read and interrupt Florida statutes ** Previous experience working with the public in a professional work environment ** Exceptional organizational skills ** Commit to the project time line
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Move
Ability to speak and understand English
Required
High school diploma
Required
Excellent written and oral communication with the public
Required
Ability to read and interrupt Florida State Statues
Required
Years
Experience working with the public in a professional work environment
Required
Years
Experience working with the public and analyzing complaints