Community Manager

BSR recognizes our people are our greatest asset. Our teams set us apart from our competition and are focused on serving and satisfying our resident customers and earning their trust. We have successfully met these objectives by:

• Empowering our team members to make timely and responsible decisions and to take the actions necessary to achieve exceptionally high customer satisfaction;
• Knowing our residents in order to understand their needs and expectation. Our team members work hard to provide and exceptional living experience for our residents at a community they are proud to call home; and
• Providing training and development opportunities for all team members.

Come join an outstanding team who cares about our residents and strives for excellence every day!

Currently, BSR has an immediate opening for a Community Manager. The Community Manager will be responsible for the maintenance and profitability of an apartment community.

The Community Manager will be responsible for the following:

• Responsible for all aspects of employment and development of staff including evaluation, coaching, training, etc.
• Know how to perform the duties of each team member on staff and be able to train in those areas.
• Work through the team members to ensure success of the property. Motivate, challenge and delegate.
• Set the standard on how Assistant Community Managers, Community Representatives and other team members engage prospective and current residents.
• Build and maintain a team-oriented environment.
• Conduct community staff meetings on a regular basis. Attend scheduled management meetings.
• Conduct regular property walks for trouble shooting and interaction with residents and team members.
• Show apartment homes and around the apartment community.
• Submit accurate reports by the designated deadlines.
• Responsible for the profitability of the community, maintaining and enhancing revenue growth and controlling the expenses from year to year.
• Review and approve all new lease applications and qualifications
• Prepare and maintain time records and payroll information.
• Prepare quarterly/annual goals for property team members.
• Responsible for processing A/P accurately and timely.
• Responsible for the timely processing of move-ins and outs.
• Maintain records of all transactions and resident files.
• Collection of money for deposits, application fees, rent, etc.
• Address rent collection with delinquent residents, which may involve lease termination and legal action if necessary.
• Create and maintain a budget.
• Maintain positive resident relations by responding to requests in a friendly, professional, and timely manner.
• Ensure follow up is done on all maintenance calls with a phone call or visit to confirm that the residents problem has been solved.
• Maintain open and professional communication with the community staff and Portfolio Manager.
• Follow all policies and procedures defined by BSR REIT