Job Summary
The Community Facilities Manager position combines property and maintenance oversight and leadership, under the supervision of a Regional and/ or Area Manager. This role ensures efficient property operations, fosters a positive resident experience, and leads a cohesive team. The dual responsibilities include property management, staff training, compliance, and ensuring property maintenance aligns with cleanliness expectations and safety/regulatory standards.
Essential Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as required by your supervisor.
Administrative Duties:
- Full property oversight, including leasing, resident relations, and financials
- Supervise, train, and evaluate team members, offering guidance to improve performance
- Develop and execute marketing strategies to attract residents
- Manage rent collection, security deposits, and budgetary compliance
- Conduct property inspections and ensure cleanliness and maintenance standards
- Address resident concerns and landlord-tenant disputes
- Monitor vendor compliance and track service requests
- Available for after-hours calls as needed
Facilities Duties:
- Oversee property maintenance and ensure compliance with OSHA standards
- Perform minor property repairs, preventive maintenance, and safety inspections
- Supervise maintenance staff, ensuring professionalism and adherence to safety policies
- Resolve plumbing, electrical, HVAC, and any other repairs necessary by performing or contacting outside vendors for assistance
- Maintain proper records, including unit turnovers, work orders, and inspections
- Available for after-hours calls as needed
Knowledge, Skills and Abilities (KSAs):
- Strong leadership skills, communication skills, and decision-making abilities, and strong customer service skills
- Frequency, and possibly, for long periods of time: walk, stand, bend, sit, climb, balance, stoop, kneel, crouch, or crawl
- Specific vision abilities are required by this job to include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus
- Safely lift or carry weights up to fifty (50) pounds without assistance
- Safely move large appliances such as ranges, refrigerators and washing machines with the use of a hand truck
- Safely use hand tools such as hammers, screwdrivers, saws, various power tools including handheld drills and circular saws
- Safely ascend and descend various types of ladders unassisted
- Tolerate normal levels of caustic chemicals and pest control chemicals
- Stay aware of all work- safety requirements pertinent to the position
- Position requires incumbent to have the tools and equipment generally associated with the field of multi-family apartment maintenance, along with experience in using specific tools and equipment
- Basic knowledge and understanding of multi-family/residential maintenance and repair
Education and Experience:
- High School Diploma or Equivalent
- Property/ Community Manager state level license where required
- Minimum of three (3) years property management experience preferred
- Proficiency in One Site preferred
- Computer literacy
- Experience in affordable housing, Tax Credit, HUD, and/ or Rural Development preferred
- The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
- Incumbent must possess some type of formal training or experience in the following areas: carpentry, light plumbing work, light electrical work, painting, refurnishing and cleaning, and air conditioning
Physical Demands:
- Travel for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
- Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
- Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
- Effectively communicate with applicants, residents, vendors, and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property
This position is ideal for a proactive, detail-oriented leader skilled in both property management and limited facility/maintenance operations.