Alliance/Partner Management, Communication Skills, Community Programs, Community Relations, Community Support, Community and Social Services, Detail Oriented, Event Management, Fundraising Campaign, Fundraising Program, Interpersonal Skills, Legal, Multitasking, Newsletter, Nonprofit, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Recruiting/Staffing Agency, Social Media, Stewardship, Storytelling, Strategic Planning, Team Player, Training/Teaching, Volunteer Experience, Volunteer Management, Writing Skills
LOCATION
Buffalo, NY
POSTED
4 days ago
Organizational Description
Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other basis prohibited by law.
Journey’s End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York region. The organization works to assist newly arriving refugees in finding gainful employment and avoiding dependency on social services.
Job Description
The Community Engagement and Volunteer Coordinator is responsible for building and strengthening community relationships through volunteer engagement, public education, outreach, and special events. This position plays a key role in recruiting, training, and supporting volunteers while promoting the mission and impact of Journey’s End Refugee Services throughout the Western New York community.
The Coordinator will work collaboratively with the Advancement team to support community awareness efforts, donor engagement, storytelling, and agency events. The ideal candidate is outgoing, organized, mission-driven, and passionate about creating meaningful volunteer experiences that inspire long-term community involvement and support.
Essential Responsibilities
Volunteer Recruitment & Engagement
Coordinate volunteer placements across agency programs and initiatives
Recruit, onboard, train, and support individual and group volunteers
Maintain volunteer communications, scheduling, records, and tracking systems
Ensure volunteers have positive, meaningful, and mission-centered experiences
Develop strategies to strengthen volunteer retention and engagement
Cultivate volunteers into long-term supporters and donors through relationship-building and stewardship
Community Outreach & Education
Represent Journey’s End Refugee Services at community events, volunteer fairs, educational programs, and outreach opportunities
Conduct educational presentations for schools, universities, faith communities, businesses, and civic organizations
Promote awareness of Journey’s End Refugee Services programs
Build and maintain relationships with community partners and organizations to support advancement efforts
Advancement & Storytelling Support
Collaborate with the Advancement team to gather and share volunteer stories, client success stories, and community impact highlights
Assist with donor engagement and stewardship activities
Contribute content and ideas for newsletters, social media, fundraising campaigns, and public communications
Event Support
Assist with planning, coordinating, and staffing agency events, volunteer projects, educational programs, and fundraising activities
Support community engagement initiatives that strengthen public awareness and participation in the mission of Journey’s End
Qualifications
Bachelor’s degree in Human Services, Communications, Nonprofit Management, Education, or a related field preferred
3–5 years of experience working with volunteers, community outreach, nonprofit programs, or public engagement preferred
Strong public speaking and interpersonal communication skills
Ability to work effectively with diverse populations and community partners
Strong organizational skills and attention to detail
Ability to manage multiple projects and priorities
Commitment to the mission and values of Journey’s End Refugee Services
Preferred Skills
Experience coordinating volunteers or community service programs
Strong writing and storytelling abilities
Experience with presentations, outreach, and event coordination
Familiarity with social media and community engagement strategies
Ability to work collaboratively in a team-oriented environment
Work Environment
This position requires regular community engagement and includes evening and weekend hours for presentations, volunteer activities, and special events. A flexible schedule is required. Local travel throughout Western New York may also be required.