Administrative Skills, Customer Support/Service, Document Scanners, Driver's License, Lobbying, Mathematics, Microsoft Office, Office Equipment, Organizational Skills, Presentation/Verbal Skills, Printers, Record Keeping, Resolve Customer Issues, Systems Maintenance, Telephone Skills, Time Management
Community Assistant/Office Assistant - Residence Life (Fall)
- 492843
- Norman
- Student
- Student Affairs
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Pay Range: Targeted salary $9.00/hr based on experience
Benefits Eligible: No
Work Schedule: Varies based on class schedule.
Travel: May be required
Position Introduction:
Community Assistants and Office Assistants:
The Community Assistant (CA) position is an hourly student role that primarily supports the front desk operations in residence hall lobbies and Traditions apartment clubhouses. Community Assistants serve as a key point of contact for residents and guests, providing excellent customer service and helping maintain a safe, welcoming, and well-organized community space. This position typically includes evening and weekend shifts, with schedules ranging between 10-20 hours per week. Community Assistants report directly to the Residence Life Operations Coordinator.
Office Assistants:
This position helps maintain an organized and welcoming office environment while supporting the Residence Life staff with day-to-day administrative and operational needs. This position's hours are typically Monday-Friday, between 8:00 AM-5:00 PM. Schedule is approximately 20 hours/week. These staff members work in the residence halls or Traditions apartments, reporting directly to the applicable area''s Residence Life Team and the Residence Life Operations Coordinator.
Required Education and Experience:
- Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
- Hiring contingent upon verification of current student status.
Community Assistant Responsibilities include but are not limited to:
- Staff the desk and serve as a welcoming presence for residents and visitors
- Provide customer service by answering questions, assisting with concerns, and referring issues appropriately and professionally
- Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
- Respond to and document student lockouts according to community procedures
- Check in and out community resources
- Complete and submit room damage reports as needed
- Answer phone calls and direct inquiries to appropriate staff or departments
- Maintain accurate logs and records related to desk operations and resource use
- Issue spare keys/access cards and maintain accurate key audit logs in accordance with key control procedures
- Monitor the lobby area to ensure a safe and respectful community environment
- Operate standard desk equipment (phones, printers, computers, etc.)
- Complete general administrative duties in support of Housing and Residence Life
- Maintain confidentiality when handling sensitive or personal student information
- Maintain filing systems and records
- Support special projects and perform other duties and assist with special projects as assigned
- May work in multiple residence halls/apartments depending on schedule and department needs
Office Assistant Responsibilities include but are not limited to:
- Perform administrative responsibilities effectively and efficiently
- Operate standard office equipment (phones, printers, scanners, etc.)
- Maintain filing systems and records
- Answer student/parent questions and handle complaints professionally
- Maintain confidentiality of student inquiries and information
- Conduct regular audits of building resources, including key inventory, supply stock, and documentation accuracy
- Issue temporary keys, community access cards, and other resources
- Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
- Submit student billing forms for lost keys, damages, and other applicable charges
- Provide tours to prospective residents and families
- Assist with tracking building budgets and submitting receipts or order forms
- Answer phone calls and respond to emails
- Support special projects and complete other duties as assigned
Skills:
- Must have basic math skills and ability to communicate both orally and in writing.
- Familiarity with Microsoft office
Department Preferences:
Hiring Contingent Upon a Background Check: Yes